Terms and conditions

Shop policies

Shipping Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Returns & exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don’t accept cancellations
But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalized orders

  • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Privacy policy
    I will only use your shipping and billing address, and contact information to communicate with you about your order, to fulfill your order and for legal reasons (like paying taxes).

    Seller details
    Tanfanas Twinflame
    Owner: Anne Marie de Haan
    6511 CK Lange Hezelstraat 30
    Nijmegen, Gelderland
    The Netherlands
    Tel: 00-31-(0)24-7519228

    Dutch tax registration
    Tanfana’s Twinflame is registered under:
    KVK number: 09212665 0000 – BTW number: NL 163977598B01